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Refund policy

Return & Refund Policy

Last Updated: July 30, 2026

At Aura Living, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

You have 30 days from the date you receive your item to request a return-.

To be eligible for a return:

Items must be in new, unused condition with all original tags attached-.
Items must be in their original packaging (including all accessories, manuals, and hardware)-.
A valid proof of purchase (order number or receipt) is required-.

Non-returnable items:

Items marked as "Final Sale" or "Clearance"
Gift cards
Custom or special-order products
Items damaged due to misuse or improper installation

How to Start a Return

Contact us at tbydcecrbtwkca@outlook.com with your order number and the reason for return-.
We will provide you with a return shipping label and instructions.
Pack the item securely in its original packaging.
Ship the return within 7 days of receiving your return label-.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

Approved refunds will be processed to your original payment method within 10 business days-.
Shipping charges are non-refundable (unless the return is due to our error)-.
A restocking fee of up to 25% may apply to returns of furniture and large home décor items-.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at tbydcecrbtwkca@outlook.com. We will arrange for a replacement or a full refund at no additional cost to you-.

Exchanges

To exchange an item, please start a return for the original item and place a new order for the desired item. This ensures you receive your new item as quickly as possible.

Questions?

If you have any questions about our return policy, please reach out:

Aura Living
598 Jolly Acres, Anderson, SC 29621, United States
Email: tbydcecrbtwkca@outlook.com

Your Home, Your Glow.

About Aura Living

Welcome to Aura Living – where thoughtful design meets everyday comfort. We are a US‑based home décor and lighting retailer, proudly serving customers from our headquarters in Anderson, South Carolina.

Curated with Care

We don't just sell products – we select them. Every item in our collection is chosen for its craftsmanship, material integrity, and timeless appeal.

Quality Materials, Real Value

We work with trusted brands to bring you durable materials – solid wood, natural marble, powder‑coated metal, and hand‑finished ceramic.

Fast & Reliable Shipping

Your order arrives quickly – often in 5‑7 business days. For orders over $150, standard shipping is on us.

Service That Cares

Shopping for your home should be stress‑free. That's why we offer a 30‑day return policy, easy exchanges, and a dedicated support team.

Aura Living isn't just about selling furniture; it's about helping you create moments. That quiet evening reading under a tripod lamp. The laughter around a dining table lit by a glass honeycomb pendant. The peaceful rock of a chair on your porch at sunset. We live for those little joys – and we're honored to be part of your story.

Frequently Asked Questions

Last Updated: July 30, 2026

Shipping & Delivery

Where do you ship?

We currently ship to all contiguous United States. We do not offer international shipping at this time. Local customers in Anderson, SC and the surrounding South Carolina area may also choose local pickup at our store location.

How much does shipping cost?

Shipping is calculated by weight and destination at checkout. Enjoy Free Standard Shipping on all US orders over $150 (after discounts). Heavy items like furniture and large floor lamps may have a flat-rate shipping fee.

Why did my order arrive in multiple packages?

We source our furniture and lighting from multiple warehouses across the US. Your order may be split into several shipments to reach you faster. You will receive a separate tracking number for each box.

Returns & Refunds

What is your return policy?

You have 30 days from delivery to return most new, unused items in their original packaging. A restocking fee of up to 25% may apply to large furniture items. Please contact us at tbydcecrbtwkca@outlook.com to initiate a return.

What if my lamp or furniture arrives damaged?

We carefully inspect all items before shipping. If your order arrives damaged, please email us photos within 7 days of delivery. We will arrange a free replacement or full refund immediately.

Product Information

Do your table lamps and floor lamps include light bulbs?

Most of our lamps do not include bulbs (check the product description). We recommend using E26/Medium base bulbs with the maximum wattage shown on the product page.

Does your furniture require assembly?

It depends on the product. Some items (like our Modern Patchwork Rocking Chair) come with tools and require partial or full assembly. Each product listing clearly states "Assembly Required" in the product details.

What materials are your products made of?

We offer a curated selection of high-quality home decor, including ceramic vases, metal tripod lamps, glass honeycomb lamps, solid wood desks, and marble accent pieces. Check the "Details" section under each product for specific materials and dimensions.

Local Pickup (Anderson, SC)

Can I pick up my order in person?

Yes! If you live in or near Anderson, South Carolina, you can choose Local Pickup at checkout. We are located at 598 Jolly Acres, Anderson, SC 29621. We will notify you via email when your order is ready for pickup (usually within 1-2 business days).

Contact Us

tbydcecrbtwkca@outlook.com

598 Jolly Acres, Anderson, SC 29621, United States