Shipping policy

Shipping Policy

Last Updated: July 30, 2026

At Aura Living, we aim to get your order to you as quickly and safely as possible. Please review our shipping terms below.

Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • You will receive a shipping confirmation email with tracking information once your order has been dispatched.

  • During peak seasons or promotions, processing may take up to 5 business days.

Shipping Methods & Delivery Estimates

We offer the following shipping options for orders within the contiguous United States:



Method Estimated Delivery Time Cost
Standard 5–7 business days Calculated at checkout
Expedited 2–3 business days Calculated at checkout
Overnight 1–2 business days Calculated at checkout

Note: Delivery times are estimates and not guaranteed. Remote areas may experience longer transit times.

Shipping Costs

  • Shipping costs are calculated based on weight, dimensions, and destination.

  • A flat rate shipping fee may apply to heavy or oversized items (e.g., furniture, large lamps).

  • Free Standard Shipping is available for orders over $150 (after discounts, before taxes). This offer applies only to contiguous US addresses.

Order Splitting & Multiple Shipments

Because our products are sourced from different warehouses across the US, your order may be split into multiple shipments at no extra cost to you. You will receive a separate tracking number for each shipment.

Shipment Tracking

Once your order ships, we will email you a tracking number. You can also track your order status by logging into your account or contacting us at tbydcecrbtwkca@outlook.com.

International Shipping

Currently, we only ship to addresses within the United States (including APO/FPO addresses). We do not offer international shipping at this time.

Shipping Address Accuracy

Please ensure your shipping address is complete and correct at checkout. We are not responsible for delays or lost packages caused by incorrect address information. If a package is returned to us due to an invalid address, we will contact you to arrange reshipment (additional shipping charges may apply).

Damaged or Lost Packages

  • If your package arrives damaged, please take photos of the box and contents and contact us within 7 days of delivery at tbydcecrbtwkca@outlook.com.

  • If your package is marked as delivered but you cannot find it, please check with neighbors or your local post office first. We will assist with a carrier claim if necessary.

Questions?

If you have any questions about shipping, please reach out:

Aura Living
598 Jolly Acres, Anderson, SC 29621, United States
Email: tbydcecrbtwkca@outlook.com